FAQs

We aim to dispatch UK orders within 1 working day. Orders before 4pm on a working day are usually dispatched the same day. We have a range of delivery options, so that if you need it the next working day, that’s no problem. 

Yes, we can ship internationally. Please see our delivery page for more information. 

We offer a 3-year guarantee on products as standard (excluding batteries). Read more about out guarantee policy. 

If you are unhappy with your item(s) then we offer a hassle-free 30-day money back guarantee on all orders. Find out more about our return policy. 

If you discover an issue with your item(s) please get in touch with us as soon as possible. We can arrange a replacement or return to solve the issue. Find out more about returns policy. 

As standard, you are covered by our 3-year guarantee, so that in the unlikely event your equipment develops a fault in the future, we can help you out. Read more about our guarantee policy. 

Bird box cameras are tiny cameras, no larger than a matchbox, which can be fitted inside of a bird nest box to give you a fascinating window into the world of your garden birds. You can connect the camera receiver to a television and computer or for some cameras your smartphone and tablet so that you can enjoy your footage from the comfort of home. 

Yes, many of our camera kits allow you to record to a computer and our WiFi cameras even have an internal MicroSD card slot for recording footage directly in-camera. 

Yes, there are a few ways of doing this. You can use one of our classic bird box camera kits and connecting it up to our USB Video Capture Device to view and record on your computer. Our HD Bird Box Cameras, when connected to your network, can also be watched on your computer and on multiple devices. 

Our camera kits include a bracket, which allows you to screw the camera to the wall of the nest box, placing the camera up and out of the way of the nesting birds. Our bird boxes have predrilled holes to make installation as easy as possible. 

Yes! We are the first to offer a Wired IP and WiFi HD bird box cameras, which means that the signal from the camera can be sent down a network cable or over WiFi. You can watch from your smartphone, tablet or PC wherever you are using the free app! The cameras also boast much-improved HD images. 

Our original wireless camera does not have WiFi connectivity and has a much more limited range and image quality. Our WiFi camera offers much clearer HD images and an interference-free experience. The wireless camera simply sends to a receiver and connects to a TV for live viewing and does not record unless you have a separate capture device or recorder. However, the Wi-Fi camera works with smartphones, tablets and computers and has inbuilt recording to MicroSD cards. 

Our best nest box cameras feature high-quality imaging chips and digital processing to produce high-definition images with excellent detail and vibrant colours. We have a wired option for unbeatable reliability and our Wi-Fi camera for simplicity and flexibility. 

Our bird box cameras are designed to be used inside enclosures, so the casings are not waterproof. This means if you are using the cameras outside you will need to find a way of protecting them from wind and rain. 

Our Daylight LED Lamp provides natural-looking daylight during the day to boost your colour images. It gives enough light to guarantee clear full colour recordings yet won’t be too bright or disturb the animals. Do make sure everything is installed before animals have started nesting in the box, as disturbing them can cause nest abandonment. 

Yes, our bird box cameras record in colour during the daytime. When it is dark, the night vision switches on, which provides black-and-white images. If it is too dark in the nest box during the day, install one of our Daylight LED Lamps to boost the lighting inside the box to get the best picture possible. 

Some of our tiniest cameras do not have room to fit in what we call a “IR Cut” filter. This filters out infrared light from hitting the sensor. This means sometimes in low-light conditions the camera produces a pinky-purple image, this is not a fault with the camera. To get the best colour images during the daytime, install one of our Daylight LED Lamps. 

It is perfectly normal for the camera to feel warm to the touch while in operation. Don’t worry this won’t harm any nesting birds! 

Find out how in our blog post on the subject. 

Read our article to find out how to do this. 

See our tips for placing your bird box in our blog post.  

Yes, they certainly can! Our customers have had great success with hedgehog box cameras. See our options available to find out more!